
Last night I decided to create a Scottrade account to see if their services were comparable to TD Ameritrade’s services. After creating an account and looking around for just a few minutes, I began to feel an overwhelming sensation that I was looking at web pages designed and built in the late 90’s. I was really turned off by the experience, and decided to make a casual tweet this morning saying “Thanks Scottrade, you’ve helped us all remember how much a website can really suck.” To my astonishment, a Scottrade representative saw the tweet, cross referenced the name on my Twitter account, and called my cell phone number while I was at work.
The representative asked me about my tweet, and I just responded “well… I had a bad user experience and the site just seems really out dated” . At the time, I was too dumbfounded by the call to really give an informative response. Out of respect for Scottrade and their willingness to hear me out, I would just like to be clear that although I think Scottrade’s services are great, I really think that they should consider a website redesign. Here are some of the things I noticed during my short visit at Scottrade.
Poor color scheme & lack of contrast
When Scottrade’s homepage first loaded, I felt like a purplish-pastel grenade had just gone off in my browser. Everything is a different shade of purple. Can we say overkill? Sure, purple can be an okay color, but it’s absolutely a bad idea to overuse it as much as Scottrade has. I’ve seen other poorly designed websites like this before, in which the designers used different shades of one color throughout the entire site. From a design perspective, this is always a bad choice because it makes everything look cloudy and murky. Well designed websites use complementary colors and lots of high contrast to make different elements of the webpage stand out.
I would recommend using one bold shade of purple, lots of white and black for contrast, and maybe hints of orange and green throughout the site to add an additional bit of contrast. I would stay away from using hints of blue and red because they are too close to purple and add to the problem of murkiness.
Crappy login system
When I first created an account, I was doing it rather quickly and just assumed that my email address would be my login ID like every other website. After breezing through the login process, I found myself on a login screen asking for my login number, of which I hadn’t written down. I tried pressing the back button to get back to the account number that had shown up on a previous page, but your JavaScript kept forwarding me back to the login screen. I thought that It wouldn’t be a big deal since all websites these days have a login and password retrieval feature. To my astonishment, your site didn’t have this. I was shocked quite frankly. In frustration, I was going to try and call customer service only to realize that you aren’t open outside of business hours. Already my experience was looking pretty grim, but I was determined to get into my account. I then disabled my JavaScript from IE8, and then pressed the back button a number of times to find the screen that had my login number, saved it to notepad, and proceeded to login to my account.
Why in the world are you making your users remember a randomly generated login number? What purpose could that possibly serve? Just let users login with their email address, or at least a created login name.
Use of old web practices
After finally getting into my account, I quickly realized that Scottrade was very behind in web technology. There was no evidence of any RIA (rich internet application) features to be found, including a very basic interactive tab system. When you hover over the tabs, nothing happens. It’s now 2010 guys, that’s unheard of. The tabs need to light up, move, or something. Anything. I also noticed that all of your popups are just new browser windows. Who does that anymore? If you want to use a popup in your webpage, make it a floating div with a drag-able header bar and an “x” to close the window. I was very perplexed to realize that your stock symbol look up, an arguably important feature to any trading system, was just an awkward new browser window. To make things worse, once you found a stock symbol, you couldn’t click on it to automatically populate the appropriate text field. Instead, you just had to remember what it was, close the browser window, and type the symbol into the text box. Really?
No flash statistics
I also noticed that all of the graphs are generated images, not interactive flash components. These sorts of static images scream “no, I’m not a web 2.0 app and I don’t want to be, so leave me alone!”
I would recommend converting all of your statistical images into interactive flash components. If you don’t want to fund the resources to build them from scratch, there are plenty of third party vendors that you could get a license from for pretty cheap. www.fusioncharts.com is one great example.
Awkward scrolling
Another really strange thing I noticed is your use of scrollable sections, simulating iframes. Your account pages are set up with three sections, a header section, left column section, and the right main content section. I was astounded to see that in some pages, all three sections scrolled together, in other pages, the header section was stationary, and the left and right columns scrolled together, and yet in other pages, the header and left columns were stationary while the right section scrolled. What’s going on here? Was this an accident? Did you have a different developer for each tab?
I would recommend removing the scrollable sections entirely. It’s a very old fashioned way to structure a webpage. Web 2.0 websites simply don’t use them.
Sorry Scottrade, but it’s time to redo your site.
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